Terms & Conditions

Contact:
hello[at]neemic.asia

Payment
Our online store accepts payment in the form of credit card (Visa, Master Card), PayPal and AliPay.

Your card will not be charged until the order has been filled.  

Return Policy
We don’t offer returns.
We are glad to exchange (shop credit) any full price, unworn, unwashed NEEMIC product within 10 days of receipt of your online purchase.  All items returned for an exchange must be unworn and have any original tags or packaging. After 10 days, all sales are FINAL. No refund. No price adjustments. Thanks for understanding.

Please contact us at shop[at]neemic.asia

You are responsible for any return shipping costs. NEEMIC is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

We will process your exchange as soon as possible. We have the right to deny exchanges if the merchandise returned do not meet our exchange requirements.

Shipping
Orders are usually processed within 2 business days, Monday through Friday, excluding holidays.

Orders are processed from Beijing, China.

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

For all international shipments, buyer is given the option of UPS Express Saver (5-10 days). Buyer will receive a shipment confirmation email with the shipping tracking number. Signature required at parcel arrival.

Taxes and Duties
International orders will be shipped via UPS Express Mail International and Chinese orders with a domestic parcel service. Expected arrival date for international orders is approximately 7-14 days from the order date, domestic orders 1-3 days. Buyer will receive a shipment confirmation email.

For international orders, a customs duty will be charged to you depending upon the country in which you reside. NEEMIC is not responsible for payment of this duty.

Brick and Mortar Store Return Policy
NEEMIC products in saleable condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt for the current selling price. No refunds. No price adjustments. We have the right to deny exchanges or store credit if the product returned does not meet our return policy requirements.

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Privacy Policy
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.
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Contact
General contact & further questions: hello[at]neemic.asia
Press inquiries: media[at]neemic.asia

Thanks for visiting us. See you again soon!